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Annie Lee
Our Story

We've created Fort Robin for people like you.

We love the outdoors and we're here to support making lifelong experiences memorable to share and bond with your loved ones. Our most common questions about your order are listed here. If you have any additional questions please reach out to us using our contact form.

Team Fort Robin

Help and FAQs
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Tracking number for your order are sent via email or updated in your account. Orders can take 24 - 48 hours to ship. Be sure to check your spam inbox. Orders that include multiple products may ship from different warehouse locations based on available inventory and will have separate tracking numbers.

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Making a change can be tough sometimes depending on the exact status of the order as we do try and ship your order as quickly as possible. Rest assured we will do everything we can to assist you should you need to make an adjustment to an already placed order. Reach out to us right away via our contact form, so we can look into options to accommodate your request.

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Tracking number for your order are sent via email or updated in your account. Orders can take 24 - 48 hours to ship. Be sure to check your spam inbox.
Orders that include multiple products may ship from different warehouse locations based on available inventory and will have separate tracking numbers.

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There are 3 considerations when talking about order processing and shipping timelines: Time to Ship (order processing) Shipping Speed Time To Ship (order processing) Products that are marked as in stock (on the product detail pages) usually have a "Time to Ship" of 24-48 hours, but can vary depending on the manufacturer and type of product. International orders can vary greatly depending on the item(s) ordered and their destination ultimately creating additional processing time. Shipping Speed The speed at which your order arrives will vary based on the shipping method selected at the time of checkout. Usually, ground shipping has a "Shipping Speed" of 3-7 business days to anywhere in the continental United States.

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At this time we only offer ground shipping as an option at checkout.

Before you leave...

Before you leave...

Take a look at our...

Dometic Thermo Bottles

Great to have on the road with your family.

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