Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Camp Club Membership

By purchasing and using the Fort Robin Camp Club Membership, you agree to the following terms and conditions. Please read these terms carefully before enrolling in the membership program.

1. Membership Overview

The Fort Robin Camp Club Membership is a subscription-based service that offers members exclusive benefits, including access to everything we sell, available at an average of 20% off retail prices, free shipping, and more.

2. Membership Fees

• Membership fees are non-refundable.
• Fort Robin reserves the right to change the membership fee on new memberships or membership renewals with a 30-day notice to current members.

3. Membership Benefits

• Access to products at special pricing, subject to product availability.
• Free shipping on all orders placed by members.
• Access to exclusive members-only products, offers, and early access to new arrivals.
• Fort Robin reserves the right to modify or discontinue any membership benefits at any time, with or without notice.

4. Cancellation and Refund Policy

• All Camp Club members may cancel their membership at any time through their Fort Robin account or by contacting customer support.
• Fort Robin reserves the right to cancel a membership at its discretion. In such cases, a pro-rated refund may be issued based on the remaining term of the membership.

5. Camp Club Membership Use

• The membership is for personal use only and cannot be transferred, assigned, or shared with others.
• Products purchased under the membership cannot be resold or used for commercial purposes.
• Violation of these terms may result in the cancellation of membership without a refund.

6. Account and Payment Information

• Members are responsible for maintaining accurate and up-to-date account and payment information.
• Fort Robin will charge the payment method on file for membership fees and product purchases.
• If a payment is declined, the membership will be temporarily suspended until payment is successfully processed.

7. Marketing Communications

By subscribing to the Fort Robin Camp Club Membership, you consent to receive marketing communications, including newsletters, promotional offers, and product updates via email. You have the right to opt out of these communications at any time by following the unsubscribe link provided in each email or by contacting us at help@fortfrobin.com. Fort Robin is fully compliant with the CAN-SPAM Act and respects your right to privacy. 

8. Changes to Terms and Conditions

Fort Robin reserves the right to update or modify these terms and conditions at any time. Members will be notified of any significant changes via email. Continued use of the membership after changes have been made constitutes acceptance of the new terms.

9. Limitation of Liability

Fort Robin is not responsible for any damages, losses, or injuries resulting from the use of products purchased through the membership. The member assumes all risk and responsibility for the use of products and services provided by Fort Robin.

10. Contact Information

If you have any questions or concerns regarding your membership or these terms and conditions, please contact Fort Robin customer support at help@fortrobin.com.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.